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I had my car totalled in a red light accident at the beginning of May. I was turning left at a green light when a kid ran a red light and hit me on the driver's side of my van.

I had insurance, as did the kid, and I also had GAP insurance. His insurance paid their Fair Market Value of the vehicle to Prestige which was posted to the payoff of the loan. My GAP insurance paid what they told me was the remaining amount owed. Which is why GAP insurance is purchased right?

After the GAP insurance payment, Prestige stated that I still owed about $996 to pay off the loan. I didn't understand this as I had GAP insurance, therefore my loan SHOULD HAVE been paid off! I contacted the GAP insurance provider and they gave me a breakdown based on the pay-off quoate supplied to them. All the numbers added up.

I DIDNT OWE ANYTHING. After repeated collection calls from Taylor and her supervisor Sasha, I stated via email I wanted a detailed statement of my account. Once I got that detailed statement I noticed that every payment provided was posted to principal EXCEPT for one REBATE payment from the dealership that they decided should be posted to INTEREST. I was PISSED!

Am I wrong, or should any payment made towards a vehicle that was in an accident be posted to the PAYOFF of the loan? I was given this detailed payment summary from the Vice President. I sent her an email, stating that the way they posted these payments was WRONG and UNJUSTIFIED and utilized their posting strategy to prolong the livelihood of the loan to ensure additional profits of a loan on a vehicle which should, in fact, be completely paid off. Do you know what?

They haven't contacted me again. No letter, and when I try to log into my account online I get an error message with the 800 number of customer service.

But when I access my account from my phone I still have a $996 balance and payment due. WTF????

Monetary Loss: $996.

Location: Albuquerque, New Mexico

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Guest

And... they repossess w/o telling you or giving you ANY warning whatsoever!!

My car was there yesterday and gone today.

I've JUST lost my house; was hospitalized last week due to liver problems; and now they come and take my car!! No notice, no nuthin!!GREAT business ethics!

Guest
reply icon Replying to comment of Guest-344190

Liar. They call you every day for months and you ignored their calls.

They you go to the car and it's gone and you act shocked. Lol what a retard

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